Shipping policy
We primarily ship via Blue Dart. Please allow up to 2 business days for processing before contacting us about your order. Once shipped, delivery times typically range as follows:
• Major cities: 2-3 business days
• Up to 100 km outside major cities: 3-5 business days
• More than 100 km outside major cities: 5-7 business days
Note: Weather conditions and other unforeseen circumstances may affect delivery times.
Delivery Responsibility
• Customer Availability: It is the customer’s responsibility to be available at the provided address to receive the goods. A signature may be required upon delivery.
• Alternate Receiver: If you are unable to receive the package, you may designate someone else (family member, friend, neighbor, etc.) to sign on your behalf. Drejensen is not liable for deliveries signed by an alternate person.
• Post-Delivery: Drejensen is not responsible for any damage or loss of goods after delivery.
Return to Sender Policy
If a shipment is returned to us by the courier due to:
• Incorrect address or contact details
• Repeated delivery attempts where the customer is unavailable
• Order cancellation after shipment
We will issue a refund minus courier and packaging charges (₹300).
Claims for Shortages or Damages
All claims for shortages or damages must be reported to contactus@drejensen.com on the day of delivery.
Tracking Information
Tracking details will be emailed once your order ships. If you do not receive the tracking number, please contact us at contactus@drejensen.com with your Order Number.
Cash on Delivery (COD)
Currently, we are not offering Cash on Delivery (COD) services.
Thank you for choosing Drejensen!