Refund policy
At Drejensen, your trust means everything to us. We strive to deliver an exceptional experience and ensure your order is perfect the first time.
Order Cancellation and Refunds
If you wish to cancel your order after making a payment but before shipment, you may do so. The full amount will be refunded to you. Once initiated, refunds typically take up to 7 working days to reflect in your bank account. No cancellation fees will apply.
To cancel your order:
• Email us at contactus@drejensen.com with the subject line “Cancel Order” and include your Order Number in the message.
• Please ensure your cancellation request is sent before 2 PM on the next day after your purchase.
We will process your cancellation promptly!
Delivery Responsibility
It is your responsibility to be available at the provided address to receive your package. Drejensen is not liable for goods signed by an alternate person at the delivery address. If your package is misplaced after delivery, we regret that we cannot issue a refund.
In cases where a shipment is returned to us due to customer-related errors (e.g., incorrect address/contact information or failure to accept the shipment after repeated delivery attempts), we will issue a refund once we receive the product, deducting courier and packaging charges of â‚ą300.
Defective or Damaged Products
If you believe the product you received has a major defect or damage that impacts its usability, please contact us within 24 hours of delivery.
• Email contactus@drejensen.com with the subject line “Replacement” and include your Order Number.
• Attach a description and photos of the defect to your email.
If the issue is confirmed to be a genuine manufacturer error, we will provide either:
1. A replacement for the defective product, or
2. A discount coupon code for your next purchase.
We’re committed to ensuring your satisfaction!
Minor Leaks During Shipping
While we take extensive measures to protect your products, minor leaks may occasionally occur due to air pressure changes during shipping. To account for this, we fill each bottle slightly above its stated capacity, ensuring you always receive the correct amount.
For any further queries or concerns, don’t hesitate to reach out to us at contactus@drejensen.com. Your satisfaction is our priority!